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Payment & Dispatch

Terms of delivery and shipping costs, payment options and information on availability.

Delivery is made within Germany by DHL or DHL EXPRESS. Our packaging is licensed.

 

Postage and packing will be charged as follows:

  • Up to a purchase value of 199,99 € proportionally with EUR 5,95
  • As a registered customer with a customer account, free shipping for purchases over 30 € (only within Germany).
  • Magazines will be charged with EUR 2,90, 3,80 or 5,95 depending on quantity and weight
  • Shipping costs are waived (only within Germany, except DHL Express) from a purchase value of EUR 200.00
  • Shipping costs are applied to all international orders depending on quantity and weight
  • Shipping is at our risk (transport insurance is at our expense)
  • Return costs within Germany are waived (return at our expense). You will find a return label in your order confirmation. If this is not the case, please contact us (order within Germany)
  • Return costs for international orders are to be paid by the customer
  • Low shipping costs for small parcels weighing less than 1 kg starting from EUR 8 onwards 
  • We ask for your understanding that delivery times abroad, especially overseas, can sometimes be considerably longer.

 

International shipments (destined outside the EU) may incur duties and taxes, which are entirely the responsibility of our customers.

A delivery to other countries is possible on separate request, the shipping costs in this case depend on the order quantity, destination country and weight of goods. The delivery time shown may vary. Please contact us if your country is currently not listed as a destination.

We offer as a payment option

  • bank transfer

 

  • PayPal
    • Direct debit via PayPal
    • Credit card via PayPal
    • Installment via PayPal

 

  • Klarna (Germany/Austria)
    • Instant bank transfer via Klarna
    • Direct debit via Klarna
    • Credit card via Klarna

 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:

Instant bank transfer: your account will be debited immediately after placing the order.

Credit card: Your account will be charged immediately after placing the order.

Direct debit: The debit will be made after the goods have been shipped. The time will be communicated to you by e-mail. 
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit assessment as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user.

General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's Privacy Policy Germany/Austria.

Information about delivery times:

Status Green: Ready for dispatch immediately, delivery time approx. 1-3 working days

The goods are in stock and will be shipped as soon as possible! Usually this is the next working day. Exception: Order by bank transfer.  Delivery abroad may take longer depending on the country.

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Status Orange: Delivery time 5-9 working days

The goods are NOT in stock. Goods are usually in stock at our supplier and shipped to you after receipt. The delivery time usually takes as indicated (e.g. 5-9 working days). If the goods are no longer available, we will contact you immediately and refund the purchase price.  Delivery abroad may take longer depending on the country.

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Status Orange: Delivery time 30-60 working days

The goods are NOT in stock. It is ordered by us from the supplier on ORDER and shipped to you upon receipt. Delivery time is usually as indicated (e.g. 30-60 business days). Specially made goods are excluded from exchange.  Delivery abroad may take longer depending on the country.

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Status Orange: Delivery time on request working days

The goods are NOT in stock. We have to request the item from our supplier. We will inform you as soon as there is information about your order! Delivery abroad may take longer depending on the country.

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Status Red: Delivery time 5-9 working days

This product is NOT in stock and cannot be reordered from the supplier. This product is sold out and no longer available.

We ask for your understanding that delivery times abroad, especially overseas, can sometimes be considerably longer.